Support Wherever You Are

Macfanatic’s remote support can allow us to instantly tend to your needs. Whether you need technical assistance while doing business in Paris or simply would like the answer to a few questions while drinking a coffee in the comfort of your home, we are only a phone call away.

Macfanatic can establish a remote screen sharing session through a secure, encrypted connection that is controlled completely by you. While a Macfanatic Pro is connected to your computer you have the ability to see everything that is happening on your computer, and always have the ability to control your mouse and keyboard and/or disconnect us at any time.
How many times have you wanted to find out exactly how to complete a specific task or even get your computer fixed without all the hassle of taking it in? We’re here for you!

Remote Support

Per incident:

Call us when you need us! Our remote support is billed per incident with 30 minute minimum increments.

On-Going Support:

If you are a requiring a higher volume of assistance or do not have your own IT support, you can take advantage of our support plans which allow us to help you using 10 minute increments. This means if you require a quick fix we are just a phone call, email, or screen share away.