Cancellation for Scheduled Appointments

When possible please call to let us know if you are running late and we will do our best to accommodate you however in consideration of the next guest we may need to limit the time of your appointment. We ask that you provide 48 hours notice to cancel or re-schedule an appointment. A cancelled appointment without the required notice will result in a one hour cancellation fee . That said, we understand that circumstances do arise in which advance cancellation is simply not possible. In these special cases, it is always preferable to cancel on short notice rather than miss your appointment without calling; even short notice gives us the opportunity to rebook a time slot or staff member.

We regret that we cannot make exceptions to our 48-hour cancellation policy because we are a small appointment-based business and we often schedule a Macfanatic especially for you.

Workshop Cancellations and Refunds

To maximize the effectiveness of our training sessions, Macfanatic limits the number of attendees per class. We require a notice of withdrawal from a workshop by 10 A.M two business days before the workshop begins. Upon giving proper notice, registrants can use their credits towards an upcoming class. No refunds will be issued. Credit will remain valid for six months from the time of purchase. No credit will be given for cancellations received later than two business days before the course begins.

That said, we understand that circumstances do arise in which advance cancellation is simply not possible. In these special cases, it is always preferable to cancel on short notice rather than miss your appointment without calling; even short notice gives us the opportunity to rebook a time slot or staff member.